Returns & Refunds

Your Satisfaction Is Our Priority

At Apex Rolfes, we want you to love your products. If you’re not 100% satisfied, we’ll do our best to make it right — quickly and fairly.

Return Eligibility

You may return eligible items within 14 calendar days of receipt, provided that:

  • The item is unused, unopened, and in original packaging
  • The product is in a resalable condition
  • Proof of purchase is available (invoice or order number)

Non-Returnable Items

For safety, hygiene, or copyright reasons, the following cannot be returned unless defective:

  • Custom-cut or custom-printed products
  • Opened inks, paints, adhesives, or mediums
  • Brushes used or removed from their sealed packaging
  • Downloadable goods or digital items

Returns on Gifts & Sale Items

Only regular-priced items may be refunded. Sale items are considered final sale and unfortunately cannot be refunded or exchanged.

If the item was marked as a gift at the time of purchase and shipped directly to you, you may be eligible to receive a store credit or voucher equivalent to the value of the returned item.

To process a return for a gift:

  1. Contact our support team at sales@apexrolfes.com with your order details.
  2. Once your return is received and inspected, we will notify you of the approval or rejection of your return.
  3. If approved, a store credit code will be issued to your email, valid for 6 months from date of issue.
  4. Store credit can only be used on apexrolfes.com and cannot be redeemed for cash.

Please note: If the gift giver had the item shipped to themselves and then gifted it to you, the refund will be issued to the original purchaser via the original payment method.

Faulty, Damaged, or Incorrect Items

If your item is:

  • Damaged on arrival
  • Faulty or defective
  • Incorrectly shipped

Please contact us within 48 hours of receiving your parcel. Email: sales@apexrolfes.com with your order number, a description of the issue, and clear photos.

We’ll either:

  • Replace the item
  • Offer a full refund
  • Or issue store credit — based on your preference

Return Process

  1. Contact us first at sales@apexrolfes.com
  2. Provide your name, order number, item, and reason for return
  3. We’ll issue a return authorisation and return address
  4. Package the item securely and send it via a trackable courier

Return shipping is the customer’s responsibility unless the item is faulty, incorrect, or damaged.

Refunds

  • Once your return is received and inspected, we will process your refund within 7–10 business days
  • Refunds will be issued via your original payment method
  • If the item was part of a promotion, only the amount paid will be refunded
  • Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Want to swap for a different item or colour?

  • Please return your item first for a refund
  • Then place a new order for the desired product

Cross-Border Returns

Returns from outside South Africa must be approved in advance. Return shipping must be prepaid by the customer unless otherwise agreed.

Legal & Compliance

This policy aligns with the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA) of South Africa.

If you are unsure whether your item qualifies for a return, please contact us first — we are here to help.

📎 Disclaimer

This returns policy is provided for informational purposes only and may be amended or updated from time to time. Apex Rolfes reserves the right to inspect any returned item and decline a refund if the above conditions are not met.