Returns & Refunds

Your Satisfaction Is Our Priority

At Apex Rolfes, we are committed to supplying high-quality products together with excellent customer service. If there is a problem with your order, we will work with you to resolve it promptly and fairly in accordance with applicable South African legislation.

Return Eligibility

You may return eligible items within 7 calendar days of receipt, provided that:

  • The item is unused, unopened, and in original packaging
  • The product is in a resalable condition
  • Proof of purchase is available (invoice or order number)

Non-Returnable Items

For safety, hygiene, or copyright reasons, the following cannot be returned unless defective:

  • Custom-cut or custom-printed products
  • Opened inks, paints, adhesives, or mediums
  • Brushes used or removed from their sealed packaging
  • Downloadable goods or digital items

Returns on Gifts & Sale Items

Sale items are generally considered final sale and are not eligible for refunds or exchanges, except where required under the Consumer Protection Act, including in cases of defective, unsafe, or misrepresented goods. If an item was marked as a gift at the time of purchase and shipped directly to you, you may be eligible for store credit equivalent to the value of the returned item, subject to inspection and approval.

To process a return for a gift:

  1. Contact our support team at sales@apexrolfes.com with your order details.
  2. Once your return is received and inspected, we will notify you of the approval or rejection of your return.
  3. If approved, a store credit code will be issued to your email, valid for 6 months from date of issue.
  4. Store credit can only be used on apexrolfes.com and cannot be redeemed for cash.

Please note: If the gift giver had the item shipped to themselves and then gifted it to you, the refund will be issued to the original purchaser via the original payment method.

Faulty, Damaged, or Incorrect Items

If your item is:

  • Damaged on arrival
  • Faulty or defective
  • Incorrectly shipped

Please contact us within 48 hours of receiving your parcel. Email: sales@apexrolfes.com with your order number, a description of the issue, and clear photos.

We’ll either:

  • Replace the item
  • Offer a full refund
  • Or issue store credit-based on your preference

Return Process

  1. Contact us first at sales@apexrolfes.com
  2. Provide your name, order number, item, and reason for return.
  3. We’ll issue a return authorisation and return address.
  4. Package the item securely and send it via a trackable courier.

Return shipping is the customer’s responsibility unless the item is faulty, incorrect, or damaged.

Refunds

All returned goods are inspected upon receipt.

Where a refund is approved, it will normally be processed within 7–10 business days using the original method of payment.

Apex Rolfes reserves the right to inspect returned goods before approving any refund, replacement, or other appropriate remedy.

If the item was part of a promotion, only the amount paid will be refunded.

Where only part of an order is returned, any refund will be limited to the amount actually paid for the approved returned item(s).

Cross-Border Returns

Returns from outside South Africa require prior written approval.

Unless otherwise agreed in writing, return shipping costs, customs duties and any related charges remain the responsibility of the customer.

Legal & Compliance

This Returns & Refunds Policy is governed by and interpreted in accordance with the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA) of South Africa

Nothing in this policy limits or excludes any rights afforded to consumers under applicable South African law. Apex Rolfes reserves the right to inspect returned items and decline refunds where return conditions are not met.

Contact Us

Apex Rolfes

Email: sales@apexrolfes.com

Website: https://apexrolfes.com

Disclaimer

This returns policy is provided for informational purposes only and may be amended or updated from time to time. Apex Rolfes reserves the right to inspect any returned item and decline a refund if the above conditions are not met.